How Can We Help You?

How can I make an online payment?

You can make an online payment using major credit cards, debit cards, or digital wallets. Simply follow the checkout instructions on our website.

What should I do if my payment isn’t going through?

If your payment fails, double-check your card details, ensure sufficient funds, or try a different payment method. You can also contact our customer service team for assistance.

How do I know my payment is secure?

We use industry-standard encryption to protect your payment information, ensuring a safe and secure transaction.

Who can I contact for payment issues?

For any questions or issues with your payment, reach out to our customer service team via [email/phone], and we’ll be happy to help!

What are your shipping options?

We offer standard, express, and international shipping. Delivery times vary based on your location.

How much does shipping cost?

Shipping costs depend on the method selected and your location. Exact rates are calculated at checkout.

Do you offer free shipping?

Yes! Free shipping is available on orders over $200 for eligible locations.

How long does shipping take?

Standard shipping typically takes [3-5 days], while express delivery takes [2-3 days]. International shipping times vary.

Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number to monitor your delivery.

Do you ship internationally?

Yes, we ship worldwide. Please note additional fees or customs charges may apply for international orders.

What should I do if my order hasn’t arrived?

If your order is delayed or hasn’t arrived within the expected time frame, contact our support team.

Still have questions? Reach out to us at [email protected].

Return Policy for Clothing and Accessories

We want you to love your purchase! If you’re not completely satisfied, here’s how our return process works:

• Timeframe: Returns are accepted within 30 days of purchase.
• Condition: Items must be unused, unworn, and in their original condition with tags attached.
• Proof of Purchase: A receipt or order confirmation is required for all returns.
• Non-Returnable Items: Final sale items, undergarments, and personalized products cannot be returned.
• Refunds: Refunds will be issued to the original payment method within 7-10 business days after we receive the item.
• Exchanges: If you’d like to exchange an item, please contact our customer service team to ensure availability.

For more details or to initiate a return, please visit our website or contact us directly. We’re here to help!

Product Care for Clothes

• Washing: Follow the care label instructions. Use cold water for delicate fabrics and turn clothes inside out to prevent fading.
• Drying: Air dry whenever possible to avoid shrinking or wear from tumble drying. If using a dryer, choose a low heat setting.
• Ironing: Check fabric care labels. Use appropriate heat levels for different materials, and steam delicate items to prevent damage.
• Storage: Store clothes in a cool, dry place. Use hangers for shirts and dresses, and fold knitwear to maintain their shape.
• Stain Removal: Treat stains as soon as possible. Use a gentle stain remover and test it on an inconspicuous area first.
• Maintenance: Regularly brush off lint, de-pill sweaters, and repair small tears to extend the life of your clothing.